Customer Resources

You've got questions.
We've got answers.  

Dimensional Weight

Did you know? 

If your parcel travels less than 1,000 miles, the USPS does not apply DIM weight. Uncover all the rules on our website dedicated to helping you manage dimenstional weight. 

Rate Change Info & Documentation

The U.S. Postal Service has reduced First-Class Mail prices on Sunday, April 10, 2016. Yes, you read that right: the rate change is a reduction for the first time in nearly a century!

Regardless of the type of mail or sort levels, you will realize average savings of over 4%. Click here for more information on this historic rate change. 

EMS users, download the USPS® April 2016 Rate Change Upgrade Installation Guide


Technical Support

Check out our Knowledgebase for 24/7 access to operational and technical support information for all our products. Resources include operator guides, maintenance tips, troubleshooting advice and more.

To submit a technical support ticket, log-in to


EMS and WTS Users

ESS and WTS support documentation is available on the Software Solutions Help Center, which is accessible at

All users do require a login. To request a login, send an email to