How to Manage Increasing Package Volume and Customer Expectations

No time of the year is more critical for retailers than the holidays. According to the National Retail Federation, the stakes are high as more than 40% of holiday purchases are made online. While the holiday season presents a major opportunity to maximize revenue, businesses are faced with the challenges of preparing for and managing the delivery and return of an increase in shipments. 

In this guide, we share tips to jumpstart your holiday shipping, get a handle on dimensional weight shipping (DIM), as well as practical ways to improve your customer’s holiday shipping experience. We know that the headaches of holiday shipping often continue after December 25, so we also feature tips on creating a reverse logistics plan, for handling customer returns.