University of Pittsburgh Hits Home Run with Packcity Intelligent Parcel Lockers

My experience with Packcity has been outstanding. The product is well made, and it has cut down on our service times and delivery times.”

Managing mail services for a large campus is no easy task. The University of Pittsburgh educates 24,980 undergraduate students, 10,034 graduate students and staffs over 7,000 employees. Among the challenges were the time it takes to deliver parcels to the staff and students, not to mention the cost, manpower and concern of security. Prior to investing in Packcity Intelligent Parcel Lockers, the University of Pittsburgh had a less advanced form of electronic lockers that were creating their own problems. The quality of this lockers system left Matt Sloan, Senior Manager of Mailing and Warehouse Services, and his team spending too much time maintaining the lockers, and wondering if there was a better solution

Sloan noted that their locker system simply wasn’t dependable. “The specific problems we had with electronic lockers was reliability. They were malfunctioning, which caused a delay in parcel and mail delivery for us. We tried maintenance calls, which failed, so that’s we started to investigate the intelligent locker system.”

Chuck Mahan, Sorting Supervisor, felt the impact of the faulty lockers system, having to deal with the breakdowns himself. “It used to be that they went down all the time, several times a month they would go down, we’d have to operate them manually,” Mahan said, referring to the previous locker system. “I used to have to come out here physically, every other week, and figure out what was wrong with them.”


Having used Quadient’s Web Tracking System, Sloan was intrigued by Packcity, and asked his local Quadient representative about potentially replacing their current lockers. He was especially interested in how it could free up time for his staff, and also how he could brand the lockers to suit the university.

“The benefits I like most about Packcity lockers is the ability to free up my time with the staff to do other things besides delivering packages and mail, the ease of use for the faculty and staff to pick up their parcels and mail, and the 24/7 access.”

Mahan agrees that the convenience is key, stating, “These are self contained, so we don’t have to have someone manning them in the back and putting them in. So, we can have delivery people open up the lockers put them in, and then at the time that’s convenient for the department, they can come down and access their mail any time they want.”

In addition, security was an important factor to the University of Pittsburgh, needing to consider theft prevention and making sure parcels are not damaged, and this was of particular interest to Sloan.

“My favorite feature of the Packcity lockers would be security. We no longer have to worry about the parcels or mail that’s been placed in the boxes. The feedback from the faculty and staff has been outstanding.”

Packcity provides total security for packages by providing a log of every drop off and pickup, amounting to 100% chain of custody reporting. Plus, Packcity lockers are built to last with a sturdy, steel-construction.

Packcity lockers have the added benefit of being customizable in two ways.  Aesthetically, a company’s branding or logo can be added, and functionally, the size of the lockers can be adjusted based on the space needs.

“Being able to brand the lockers to our logo was very important to us. We wanted to be able to put our brand on the lockers to let our faculty and staff know that it was Pitt Mailing,” said Sloan. 


The University of Pittsburgh staff was trained and customers were picking up their parcels just one day after installation.

“I love the lockers! We’ve always had lockers since I’ve been here—I’ve been here since 1988, and we’ve always had lockers in two different buildings,” said Mahon. “I would recommend them to every building here, because it’s much more efficient, it’s got to be a lot less manpower to deliver. I think there are a lot of benefits to it.”

Sloan added, “My experience with Packcity has been outstanding. The product is well made, and it has cut down on our service times and delivery times.”

University of Pittsburgh Overview

The University of Pittsburgh is a state-related research university, founded as the Pittsburgh Academy in 1787. Pitt is a member of the Association of American Universities (AAU), which comprises 62 preeminent doctorate-granting research institutions in North America. Campuses are located in the Oakland neighborhood of Pittsburgh, and regional campuses in Bradford, Greensburg, Johnstown, and Titusville.


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