Today, a customer’s experience with your company’s shipping methods is more important than ever. Improve customer satisfaction while controlling shipping costs with Quadient’s multi-carrier shipping software.
Common logistics challenges that retailers face include:
- Inventory: Retailers need to have a true understanding of the inventory they have, so that when they say a product is available to sell to a customer, it truly is available.
- Support: Retailers need to be able to provide support 24/7 as well as understand the requirements and processes for shipping.
- Speed: In the past, shipping was handled in a handful of distribution centers. Now it has extended out to all stores in addition to distribution centers. This requires extremely high-performing technology to enable fast output. Nothing ruins a sales experience more than getting the order to the customer too late, after it is needed.
- Compliance: It is necessary for retailers to know how to handle the different carriers available at their different store locations. For example, if a retailer has stores in Paris, Los Angeles and Chicago, the carriers are going to be different in each of these locations.